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ISO 9001
The Pulsar Group (formerly Access Intelligence Group), has achieved the ISO/IEC 9001 certification. This is an international standard for Quality Management that demonstrates an ongoing commitment to the quality output of products and services.
The ISO 9001 framework helps us streamline processes, reduce errors, and increase productivity, leading to higher-quality outputs and more consistent results. Additionally, the focus on continuous improvement ensures that we are always adapting and refining our processes to better meet the evolving needs of our clients.
We undergo re-certification and surveillance audits annually, which not only demonstrates our commitment to maintaining high standards but also provides assurance to our clients that they can trust us as a reliable and quality-focused partner.
Download the ISO 9001 CertificateGRC
Governance, Risk, and Compliance (GRC) is a structured way to align IT with business objectives whilst managing risks and complying with legal obligations. It includes tools and processes to unify an organisation’s governance and risk management with its technological innovation and adoption. Pulsar Group uses GRC to achieve organisational goals reliably, remove uncertainty, and meet compliance requirements.
Quality Management
Quality Management helps ensure that customers get consistent, good-quality products and services by monitoring the key processes required to consistently meet their expectations.
ISO 9001 is a globally recognised standard for establishing and certifying a Quality Management System (QMS), which ensures that we consistently deliver products and services that meet customer and regulatory requirements. Our entire quality management program is built on the ISO 9001 framework and we complete re-certification and surveillance audits annually.
The latest version of the Pulsar Group Quality Management Policy is available below:
Download the Quality Management PolicyQuality Management Principles
The ISO 9001 standard is built around seven key Quality Management Principles (QMPs), which provide the foundation for achieving consistent quality and continual improvement within an organisation. These principles are:
Customer Focus
Understanding and meeting customer needs is essential for sustained success. Pulsar Group strives to exceed customer expectations and enhance customer satisfaction.
Leadership
Effective leadership establishes unity of purpose and direction for the organisation. Pulsar Group’s Board have created an environment that encourages employee involvement in achieving the organisation’s quality objectives.
Engagement of People
Engaging and involving people at all levels of the organisation is crucial for success. Pulsar Group aims to empower employees so that they are motivated to contribute to the Quality Management Policy goals.
Process Approach
Managing activities and resources as interrelated processes helps improve efficiency and consistency. Pulsar Group’s QMS takes a process approach which identifies how processes contribute to the overall QMS system and ensures that these processes are optimised and aligned with other management systems, such as the ISMS.
Improvement
Continuous improvement is an ongoing organisational objective in all Pulsar Group’s management systems. This principle encourages organisations to maintain a focus on improvement by setting goals, implementing changes, and measuring results to drive progress.
Evidence-Based Decision Making
Making decisions based on the analysis of data and information helps ensure that decisions are informed and more likely to yield desired outcomes. Pulsar Group uses accurate and reliable data from various systems to guide decision-making processes. Pulsar Platform is available for communications and marketing teams to achieve the same objective.
Relationship Management
Managing relationships with stakeholders, including suppliers, partners, and customers, is important for sustained success. Strong relationships built on trust and collaboration help to create value and achieve long-term objectives. Vuelio Stakeholder Management is available for communication teams to achieve this objective.
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